Refund policy

Right of withdrawal and returns

You have 14 days to withdraw from your purchase after receiving your order, without giving a reason. If one order arrives in several deliveries, the period runs from receipt of the last item. The following day counts as day one. If the final day falls on a Saturday, Sunday or public holiday, the deadline extends to the next working day. Sale items are also covered.

Tell us clearly that you wish to withdraw, for example by emailing vestamw@gmail.com. Please include your name, order number and the items concerned to help us locate your order. You do not need prior approval to give notice of withdrawal. You may also use the Swedish Consumer Agency withdrawal form; using it is optional.

Returning your item

Send the item back within 14 days after notifying us of your withdrawal. Contact us for the correct return address and practical instructions. You pay the direct return shipping cost when changing your mind. We recommend keeping proof of posting and using a tracked service.

You may inspect the item as necessary to establish its nature, characteristics and functioning. Handling beyond this may result in a deduction for the actual diminished value, where permitted by law. Original packaging is not a condition of your withdrawal right, but please package the item securely. We charge no administrative return or restocking fee.

Refunds

We refund without undue delay and within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the item or evidence that you have sent it back, whichever happens first. We use the original payment method unless expressly agreed otherwise, and charge no refund fee.

If you withdraw from the entire purchase, any standard outbound delivery charge is also refunded. Extra costs for a more expensive delivery option you chose are not refunded. Our current standard shipping is free.

Faulty or damaged items

Withdrawal and fault claims are separate rights. Under Swedish consumer law, you may complain about original defects appearing within three years of delivery. Notify us within a reasonable time after discovering the defect; notice within two months is always considered timely. Email a description and, if possible, photos. We cover necessary costs, including return shipping, for defects for which we are responsible. Your statutory rights, including repair, replacement, price reduction or termination where applicable, are not limited by this policy.

Contact: Vesta Sweden, vestamw@gmail.com.