Terms of service

Terms of purchase

These terms apply to purchases from the Vesta Sweden online store. For questions about orders, delivery, returns or faulty items, contact vestamw@gmail.com.

Ordering and payment

Check the product, size, delivery details, currency and total before completing your order. Available payment methods are displayed at checkout. An order confirmation is sent to the email address you provide. Contact us if it does not arrive or anything is incorrect.

Prices are displayed in your selected currency. The final amount, including applicable discounts and any charges, is displayed at checkout before payment. When a price is reduced, the previous lowest price during the preceding 30 days is shown. Campaign conditions and end dates are stated with the offer.

Delivery

Orders ship from Gothenburg with PostNord. Estimated delivery is 2–5 working days. Any more specific delivery information is shown at checkout. Free standard shipping applies to every country available for delivery at checkout. Read our shipping policy.

Contact us if a delivery is delayed or damaged. We are responsible for the goods until you, or someone you designate, receive them. Your statutory rights in the event of delay apply.

Sizing and product information

Neck measurements: small 20–35 cm, medium 35–45 cm and large 45–60 cm. Follow the size guide and measure your dog's neck before ordering. Colours may appear different between screens; this does not limit your rights if the product differs from what was agreed.

Withdrawal and faulty items

You have a 14-day right of withdrawal and may complain about original defects appearing within three years under Swedish consumer law. Our return and refund policy explains how to notify us, return goods and receive a refund. Sale items are also covered. Contact us if you wish to cancel before delivery.

Personal data

Our privacy policy explains how personal data is processed and how to exercise your rights. You can change your cookie choices using the footer link.

Disputes and mandatory consumer rights

Please contact us first if something is wrong. If we cannot agree, you may refer an eligible dispute to the Swedish National Board for Consumer Disputes (ARN). Guidance is also available from the Swedish Consumer Agency. These terms do not restrict mandatory rights under the consumer laws applicable to your purchase.